Who we are
Last Updated: February 19, 2026
At Medilution Wellness Retreat, we prioritize your privacy. Because we care about your data, we follow the POPIA guidelines strictly for our wellness and mental health programs in South Africa.
1. Personal Information We Collect
We may collect the following types of personal information to provide high-quality wellness retreat services:
1.4 Administrative Data: Booking/reservation info and billing details.
1.1 Personal Details: Full name, date of birth, and contact details (phone, email, physical address).
1.2 Health & Wellness Information: Medical history relevant to wellness services, mental wellness information voluntarily provided, and emergency contact details. (Collected only for assessments or referrals).
1.3 Technical Information: IP address, browser type, and usage data via cookies.
2. How We Use Your Information
We use your information strictly for legitimate purposes, including:
- To provide specialized wellness and lifestyle services.
- To process applications and program referrals.
- To personalize your retreat experience.
- To comply with legal or regulatory requirements.
- Note: We do not sell, rent, or trade your information to third parties.
3. Legal Basis for Processing (POPIA)
Processing is conducted based on:
- Your explicit Consent.
- Fulfillment of a Contractual Obligation.
- Compliance with South African Law.
- Protection of your Legitimate Interests.
4. Data Security & Retention
We implement strict technical safeguards, including encrypted data transmission and secure servers. We retain information only as long as necessary to provide services or meet legal accounting obligations. Once no longer required, data is securely destroyed.
5. Your POPIA Rights
Under POPIA, you have the right to:
- Access, correct, or update your personal information.
- Withdraw consent or object to processing.
- Request deletion of your data (where applicable).
- Lodge a complaint: If you feel your rights are violated, you may contact the South African Information Regulator at
inforeg@justice.gov.za.
6. Cookies & Third-Party Links
Our website uses cookies to enhance user experience. While we provide links to external sites, Medilution Wellness Retreat is not responsible for the privacy practices of third-party platforms.
7. Children’s Privacy
We do not knowingly collect information from individuals under 18 without explicit parental or guardian consent.
8. Contact Information
For any questions regarding your data or our wellness programs, please contact our Privacy Office:
- Entity: Medilution Wellness Retreat
- Email: info@medilution.co.za
- Phone: 031 765 8475
- Location: South Africa